Q. Ok, so now you have an idea what I want. Now what?
A. If it's a costume or any other custom commission, e-mail me
and ask about the item so I can give you an idea of
how long it will take. Please note that everything is hand made
and it may take a while. Also what you get may look slightly
different due to fabrics and materials. Once the item is
agreed upon I will ask for measurements and work on your
item.
Please give me two months. I'm a housewife, I sew when I'm not
doing other house related activities. Costumes may take more time
depending on the season. But if you need it for a certain
convention, let me know and I'll try. When I am done I will ask
for the second half of the payment and send you an image so you may see
what you're paying for
(please make any grievances then). Once the payment is completely
received
the item will be sent to you.
Items
with the Buy Now buttons you don't need to e-mail me about. Just
click and follow Paypal proceedures. If you're paying by check or
money order, e-mail me instead. I'll receive your order, work on
it and then tell you when you should be expecting it. If I'm
swamped with commissions I may take down the Buy Now buttons.
Q. Costume Commissions: When do you expect payment?
A. Once it is agreed upon that I will be making something for
you, I will expect 1/2 the total payment as a non-refundable deposit
before I begin work. That can be sent to me either in check,
money order (e-mail me for my address) or
through paypal (eleloi@yahoo.com). As stated previously, the
second half is expected after I have completed the commission and send
the image, before the commission is shipped to you. Please do not
back out of a commission. I will have gone through a lot of
trouble to acquire fabrics and begin work on the costume which is a big
waste of time if you have second thoughts. I will make the total
payment very clear in the beginning, if you have financial
difficulties, please let me know ASAP so we can work out some sort of
layaway system (buying a costume piece by piece over an extended period
of time). Just remember cosplay is an expensive hobby, so keep
that under consideration when you hire me.
Q. Do you make weapons, armor or style wigs?
A. No, I do not. But I do know a wig stylist, Katie Bair.
Q. How much do you charge?
A. I charge $20 an hour. If you want a costume, be advised
that it may add up in price due to complexity. I also charge for
the fabrics I have to buy. I will send you a list of what I spent
to buy your fabrics and materials... and you can have your remnants if
you pay for fabric. Smaller items and
some costume pieces have a flat rate because I've made them enough that
I know how much time it takes. See below for flat rate
items. This, of course, doesn't include postage or fabrics.
Flat rate sales will not get remnants if they aren't charged for fabric.
Q. How much is S&H?
A. I'm working with $5 right now for the small fleece
items. That covers
various costs associated with sending a package. If you order
something heavy or bulky, the shipping price will go up.
Q. What payment methods do you accept?
A. Already answered above, but reiterated here... I accept
check, money order and Paypal so far. I'm working on
incorporating Paypal into my site so you'll see the "buy now
buttons." I also hope to add a credit card option in the future.
Q. What is your Return Policy?
A. With wearable or custom made items it's not very hygienic for
me to resell if you decide you don't like it. If you order an
item, it's yours. However if some manufacturing error occurs (a
button pops off, a button joint is pulled, etc), I will fix it within a
limited time frame of you receiving it. That time frame is a
month. Normal wear and tear I will not be held responsible for,
but I will fix it for a small fee ($5 and replacement materials).
With button jointed plushies, if you yank on their arms or legs, the
thread may snap and the appendage will come off. Please be
careful with their arms and legs. They should be fine to sleep
with or be hugged, but causing undue stress even on heavyduty
craft/carpet/button thread will make it snap.
Proceedure for fixing an item:
1. Email me, giving me the nature of the break and how it
occured. (Playing rough with it will be considered normal wear
and tear.)
2. I'll email you back, discussing if it was manufacturing error or
wear and tear... If wear and tear, I'll quote fixing price.
3. You send me the item.
4. I'll fix and send you back the item.
If it was "wear and tear" and a price was quoted, I'll expect it to be
paid before I fix your item and send it back.
Q. What does "Not Accepting Commissions At the Moment" mean?
A. It means I've been flooded. Once my workload lightens
I'll accept commissions again. Just be patient. This will
probably happen the month before conventions I normally attend...
Fanime
(beginning of June... so May is busy) and Yaoicon (end of October... so
all of October is busy). With items like hats, they may be on
back order while I restock after a convention. I will, however,
accept new orders for hats or other basic items that have paypal
buttons. Just be aware that it may take a little longer getting
to you.
Flat
Rate Items
(remember this doesn't include shipping and handling)
(More sample images to come soon)
Further
questions? E-mail me: eleloi@yahoo.com